Terms of Service

Who these Terms apply to

By using the Services you accept these Terms. If you use them on behalf of an organization, you confirm that you are authorized to accept these Terms for it, and “you” includes that organization.

If your organization has signed an agreement with Olbrain — an order form, master services agreement or Data Processing Agreement — that agreement governs your use of the Services and prevails over these Terms wherever the two differ.

Accounts and organizations

• The platform is used through organizations. Olbrain approves each organization before it can publish Agent Systems.
• An organization’s admins decide who has access: members of the organization, and screen-only users invited to use its screens on Screens. The organization is responsible for the people it invites and for everything done under its accounts.
• Keep your sign-in credentials secure, give us accurate account information, and tell us promptly at hello@olbrain.com if you believe an account has been used without permission.

Your data

You own the data you and your agents bring to the Services — documents, knowledge bases, records, messages and the outputs your agents produce (“Customer Data”). You give Olbrain permission to host, process and transmit Customer Data only as needed to provide, secure and support the Services for you.

We process Customer Data on your behalf and under your instructions, as described in our Privacy Policy, on our Trust & Security page and in any Data Processing Agreement with your organization. Customer data is stored and processed in India (Google Cloud, Mumbai region). We do not use Customer Data to train base models, fine-tunes or evaluations.

You are responsible for having the rights and consents needed for the data you bring, including personal data about your own customers, and for using it lawfully.

AI agents and their outputs

• Agents produce outputs using AI models, including third-party language models. Outputs can be inaccurate, incomplete or out of date, and similar inputs can produce different outputs.
• You are responsible for how your organization configures its agents, the tools and accounts it connects them to, and the actions they take — for example, emails or messages an agent sends on your behalf.
• Review outputs before relying on them. Approval steps let a person check an agent’s work before it proceeds; use them wherever a decision matters. Outputs are not legal, financial, medical or other professional advice.

Acceptable use

You agree not to use the Services, or let others use them, to:

• break any law or regulation, or infringe anyone else’s rights, including privacy and intellectual property rights;
• send spam or unsolicited messages, or deceive people about who or what they are dealing with;
• attempt to access another organization’s data, bypass security or usage limits, or disrupt the Services or their infrastructure;
• reverse engineer the Services, except where the law allows it despite this restriction;
• upload malware or content that is unlawful, abusive or harmful.

We may investigate suspected misuse and take reasonable steps to stop it, as described in section 10.

Third-party services

Agents can connect to services run by others — for example email, messaging, calendar, storage and commerce platforms. Your use of those services is governed by their own terms, and you are responsible for complying with them. Olbrain is not responsible for third-party services or for changes their providers make.

Fees and payment

• Fees are set out in your order or agreement, or otherwise in our standard pricing. Fees are in Indian rupees and exclude GST and other applicable taxes, which are charged in addition.
• Subscriptions are billed monthly in advance; usage is billed monthly in arrears, as described on the pricing page, including the free period that applies to each newly published Agent System.
• If fees are overdue, we may suspend paid Services after giving you notice and a reasonable chance to pay.
• We may change standard pricing with advance notice. Changes do not affect a period you have already paid for, or terms agreed in your signed agreement.

Our intellectual property

Olbrain owns the Services, including the software, designs, documentation and the Olbrain name and marks. While you use the Services in line with these Terms, we give you a limited, non-exclusive, non-transferable right to use them for your organization’s internal business purposes. If you send us feedback or suggestions, we may use them without obligation to you.

Changes to the Services

We keep improving the Services, so features may be added, changed or removed. We will give reasonable notice before removing a feature that your organization pays for. Features labelled preview or beta are offered as they are and may change or end at any time.

Suspension and termination

• You may stop using the Services at any time. Cancellation of paid Agent Systems follows your agreement or the pricing page.
• We may suspend or end access if you seriously breach these Terms, if your use creates a security or legal risk, or if the law requires it. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.
• When access ends, you can ask us to help you export your Customer Data within a reasonable period. Customer Data is then deleted as set out in your agreement and our Privacy Policy.

Disclaimers

We work to keep the Services available, secure and accurate, but to the extent the law allows, the Services are provided “as is” and “as available”, without warranties of any kind beyond those stated in your signed agreement.

Limitation of liability

To the extent the law allows, neither you nor Olbrain is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Each party’s total liability arising out of the Services is limited to the fees you paid Olbrain for the Services in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

Changes to these Terms

When we change these Terms, we update the date at the top of this page. If a change materially affects paying customers, we will tell your organization’s admins in advance. Continuing to use the Services after a change takes effect means you accept the updated Terms.

Contact

Olbrain Labs Private Limited
825-26, Emaar Emerald Plaza, Sector 65,
Gurugram, Haryana — 122102, India
CIN: U62013HR2024PTC123898

Questions about these Terms: hello@olbrain.com
Privacy and data protection: privacy@olbrain.com

These Terms are governed by the laws of India; courts at Gurugram, Haryana have jurisdiction.